Adding or consolidating call centers

We offer solutions with integrity, innovation, and consultative engagement through a dedicated, professional staff of client advocates.Our strategic priorities are rooted in the foundation on which our company was built; establishing long-term client partnerships, being valued as trusted advisors and creating an environment that is a natural extension of our partners.Since 1986, TMP Direct has developed, implemented and managed a full range of partnership solutions for some of the most well known brands in North America.Our focus is on delivering a highly personalized service, driving customer satisfaction and building brand loyalty through a unique combination of sales support, customer care, fulfillment and e-commerce solutions TMP Direct is committed to providing best-in-class solutions that include but go well beyond the Contact Center.We are here to partner with you – whether you would like to co-source your program or outsource.Stafford offers multichannel services including inbound, outbound, email, social media, reviews, chat, text, and video chat as well as value added services including consulting, training, and fulfillment.We’ve been using CRS for more than 25 years because of the flexibility, comprehensive data collection and reporting tools it offers our clients.

Our Partners can go beyond providing traditional contact center services by offering system support using our proven suite of consumer care solutions, freeing up your scarce resources and providing unique expertise on process and systems.We deliver on brand promises with customized engagement strategies and smart service options.Premiere Response is a division of American Customer Care. contact centers support a global reach and our partnerships bring additional support to the Latin American and European markets. We’re a consulting company specializing in customer service and compliance.We empower companies to improve their internal call centers through process improvement, consolidation and restructuring.We bring first-hand expertise in quality and compliance, organizational assessments, training, staffing, documentation and crisis management to each unique situation.

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Our Platinum Partners can help you select, configure and run the Wilke Global solutions that meet your business needs.

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